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FAQs

Policies

Orders can be canceled within [6 hours].

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

Unfortunately, we are unable to offer refunds after a purchase has been made. This policy is due to the nature of our products, which include designing, engraving or embroidering of items that we cannot reuse. 

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Our standard shipping time within USA is 8 business days.

For international orders, expect a shipping time of 14 business days.


Shipping fees will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.


For additional questions about our shipping policy, please contact us at [email protected].

Shipping & Fulfilment

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Delivery times vary depending on the destination and the shipping method selected.

• Standard Delivery: Typically arrives within 8 business days.

• Express Delivery: Typically arrives within 3 business days.

• International Delivery: Typically arrives within 14 business days.

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

During the busy holiday season, order fulfillment may face delays due to high demand, shipping carrier constraints, and weather-related issues. To ensure timely delivery, we recommend placing your orders as early as possible. Below are common issues and how we handle them:

  1. Shipping Delays: Shipping carriers like USPS, UPS, and FedEx often experience delays during the holiday season. While we process and ship orders as quickly as possible, we cannot control third-party shipping times. We will provide tracking information to help you monitor your package’s progress.

  2. Out-of-Stock Items: Due to increased demand, some items may go out of stock more quickly than anticipated. If an item you ordered becomes unavailable, we will notify you promptly and offer alternative options or a refund.

  3. Customization Errors: With the volume of custom orders, mistakes can happen. We encourage customers to double-check personalization details (names, dates, monograms, etc.) before submitting the order. If an error occurs on our end, we will prioritize remaking or correcting the item as quickly as possible.

  4. Extended Processing Times: While we strive to maintain our standard processing times, there may be slight extensions due to the increased volume of holiday orders. We appreciate your patience during this period and will keep you updated on your order status.

  5. Weather-Related Delays: In some cases, extreme weather conditions can affect both our fulfillment and shipping times. We monitor weather reports and adjust accordingly but recommend ordering early to avoid unexpected delays.

We are committed to ensuring that your holiday gifts arrive in time, and we’re here to assist with any questions or concerns throughout the fulfillment process. If you need help, please contact our support team for assistance @ [email protected]

Helpful Articles

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Email us @ [email protected]

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.


Note: if you arrived at the website via an email promotion link, the code should automatically be applied to your cart. 

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.


Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Order Issues

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team @ [email protected]

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance. email: [email protected]

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance. email: [email protected]

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. email: [email protected]

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

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