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General Policies

FAQs, basic guidelines and policies on placing orders, return/replacement process and other related topics.

Order Changes and Cancellations

Please call or email with any questions you may have before placing an order. We understand these orders are gifts and you have a deadline.  Please know that we begin producing your order immediately after your order is placed. Please understand when

Satisfaction Guarantee and Return Policy

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please note

Item Size

The measurements of the items are shown in the product page, under "Description". If you received a product that is extremely different than the size that is indicated, please send us a photo of the said item showing its measurements. This will help